Policies

Health and Safety Policy

Our policy here at Heaton Lodge Children’s Nursery Ltd is to ensure a safe and healthy environment for all children, staff and visitors to the nursery.

The nursery has regard for the Health and Safety at Work Act 2012, the substances Hazardous to Health Regulations 2002 (COSHH) and the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR). The nursery currently works with Peninsula Business Services Ltd that provides us with competent up to date advice on health and safety.

All staff are responsible for fully implementing health and safety initiatives within the setting. They are expected to do everything possible to make sure injuries do not occur to themselves or to others. We expect all our staff to take responsible care for their own health and safety at all times.

All equipment must be checked before setting it out for the children. It is checked to ensure that all equipment is clean and in a safe condition. Risk assessments of the nursery building, equipment and activities are maintained and reviewed regularly. They are available at all times for reference. Any risks found will be dealt with and made safe.

The staff will maintain a high standard of personal hygiene at all times. This include changing nappies, toileting and dealing with accidents. All nursery staff are aware of lifting and handling procedures. The nursery building and its grounds operate a no smoking policy

Accidents and Sickness

All accidents are reported to the nursery manager/deputy and recorded in the child’s individual information booklet. The parent’s signature will be obtained when they arrive to collect their child. A verbal account of all accidents will also be given.

All child illnesses are reported to the Nursery Manager/deputy. Qualified nursery staff will administer medicines that have been given prior consent by the child’s parent in the presence of a witness. All medicine given in Nursery will be entered in the Individual Child’s Information Booklet and signed for by the child’s Parent/Guardian beforehand.

To prevent cross infection and to protect the other children in nursery, children with certain infectious diseases will be excluded from nursery. If your child becomes ill in nursery we will inform you. Any child suffering from any of the following ailments will be excluded from the

nursery immediately to ensure the safeguarding of the other children. Some of infections listed below are notifiable infectious diseases and will be notified promptly to the relevant Local Authorities. (Ofsted, Local Child Protection Agency, Local Public Health Authority)

Acute encephalitis                           Leprosy                                                  Malaria

Acute poliomyelitis                         Leptospirosis                                        Rubella

Anthrax                                             Meningococcal septicaemia               Scarlett fever

Chicken pox                                     Measles                                                  Tetanus

Diptheria                                          Meningitis                                             Tuberculosis

Dysentry                                           Mumps                                                  Typhoid fever

German measles                             Opthalmia neonatorum                     viral haemorrhagic fever

Impetigo                                           Paratyphoid fever                              Whooping cough

Jaundice                                           Rabies                                                   Yellow fever

If your child has diarrhoea and/or sickness, you will be asked to collect them from nursery. We would then ask that they remain away from nursery for 48 hours from the last offset. The play room, toilet and changing areas will be thoroughly cleansed immediately.

Procedures to be followed in the event of an accident

If a child or member of staff has an accident they will receive first aid by a member of staff or a first aider, at the discretion of a qualified member of staff in the room.

Gloves will be worn when dealing with blood or any other bodily fluids.

The wound will be cleaned and sterile cloths or a cold compress applied. No ointments or plasters will be used.

The person in charge will make the decision as to whether hospital attention is needed and take the necessary action to get the person/child to the hospital. A member of staff will accompany the injured child to the hospital along with details of the child (i.e. name, address, D.O.B, any allergies etc.) and the signed emergency treatment form. The member of staff well stay with the child at all times until the parent arrives.

An accident form will be completed in the usual way and forwarded on to Ofsted and the RIDDOR Incident Contact Centre if necessary.

First aid

All our staff are first aid qualified.

First aid boxes are always available and situated around the nursery which are stocked according to official requirements. It is the responsibility of the work place first aider to regularly check the contents and order new stock if necessary. A first aid bag is also available for outings.

Fire Procedures

Fire drills take place on a regular basis and recorded. Any faults with the fire alarm and/or equipment will be reported to the manager and dealt with immediately.

Fire notices are displayed around the nursery and all staff are familiar with the evacuation procedures.

Annual gas and appliance checks are done by a registered gas safe engineer. PAT testing is also carried out annually and Fire equipment is checked 6 monthly

 

Heaton Lodge Children’s Nursery Ltd Medication & sickness Policy

At Heaton Lodge we aim to provide the best quality care for your child. When a child becomes unwell during our care, parents will be contacted immediately to discuss what steps to take to ensure their child is comfortable and whether medical advice is necessary.

If your child appears to be running a high temperature of 38 degrees Celsius or above we can administer the correct dosage of Calpol with parent/carers written consent upon checking any previous doses given first.

  • 2-3 months = 2.5ml
  • 3-6 months = 2.5ml
  • 6-24 months = 5ml
  • 2-4 years = 7.5ml
  • 4-6 years = 10ml

Should your child need to be given a second dose within the recommended time displayed on the label in order to control temperatures we would deem the child unwell and therefore parent/carer will be contacted to collect their child from nursery, however we will administer a second dose to ensure that your child is kept comfortable and prevent temperature rising whilst awaiting for collection.

Should your child require regular medication for either short term or long term medical needs then we will ensure this is adhered to.

All relevant information relating to any medical condition will be needed before any medication is administered. If the administering of medication requires further medical knowledge then we will endeavour to seek appropriate training from a health professional to suit the needs of the child.

Please note that any child who is prescribed antibiotics must stay at home during the first 24 hours of the course. This is to ensure that your child does not have a reaction to the medicine, and allow your child time to rest.

At nursery we only accept medication that has been prescribed by a doctor, nurse or pharmacist (except Calpol), to which parent/carer must complete a medication consent form prior to the child receiving medication. Medication will be stored according to the instructions on the label.

All medicines that are brought into nursery will be administered by qualified members of staff only which will also be witnessed. On collection of your child you will also be asked to check and sign your individual child’s information booklet outlining the details of the medication that has been administered and that you have been given the medication to take home.

If your child has sickness or diarrhoea at nursery, parents will be contacted immediately and asked to collect their child as soon as possible from the setting. The child would not be able to return to the setting until 48 hours after the last episode of sickness or diarrhoea. All other childhood illnesses are listed around the nursery setting with guidance on how to deal with them.

 

Safeguarding Children Policy

Statement

Children have the right to protection from being hurt, and from violence, abuse and neglect (United Nations Convention on the rights of the Child, Article 19)

Aims

Heaton Lodge Nursery Ltd aims to provide children with a safe and secure environment in which they can play and learn. Consequently, the overall aim of our child protection policy; is to safe guard and promote the welfare of the children in our care.

Responsibilities

It is everyone’s responsibility to safeguard children. All nursery staff have a duty of care to report any concerns that they may have about a child. They also have a duty to support the family but above all, to ensure the protection of the child at all times. Staff must be aware of the sensitivity of the nature of this issue and of the importance of maintaining confidentiality.

In situations where child abuse is suspected, our paramount responsibility will be to the child.

This will be achieved by:-

  • All our staff having an up to date understanding of safeguarding children issues and being able to implement the safeguarding policy and procedure appropriately.
  • Continuing to develop staff awareness and their responsibilities to safeguarding children
  • Ensuring that all staff are aware of what to do in the event of a concern or incident and the referral procedure within nursery.
  • Observe and record concerns and or incidents accurately.
  • Ensuring staff awareness and appropriate response to significant changes in children’s behaviour, deterioration in their general well-being, unexplained bruising, marks or signs of possible abuse, neglect and comments children make which give cause for concern.
  • Ensuring that outside agencies are involved when appropriate.
  • Maintaining confidentiality at all times.
  • Creating an environment where children feel secure and valued.

Suspicion of abuse

If through observation, conversation or other contact with a child, a staff member has concern or suspects physical, sexual, emotional abuse or neglect, they should :-

  • Listen to what the child says. Be calm, comforting, patient and sympathetic. Ensure that the child feels safe and secure.
  • It is important not to make any suggestions to the child regarding how the incident may have happened, therefore do not question the child, except to clarify what he/ she is saying.
  • Write down exactly what the child says, what actions concern you, and what you have said in response. Sign and date it. 9.
  • Do not make assumptions about what the allegation might concern. If a staff member is involved, appropriate steps must be taken to ensure the safety of the child and other children.
  • Inform the manager or person in charge immediately of your concerns so that if deemed appropriate they can inform the relevant authority.

Referrals of child abuse

If a child gives any cause for concern, it will be reported to the person in charge immediately. It will not be discussed with other members of staff who have no contact with the child. The appropriate action will then be taken by the nursery manager based on Local Authority guidelines. The matter will be reported to Local Authority Designated Officer (LADO), Social Care and/or Legal Services and Ofsted. If there are any concerns and or incidents surrounding any child, a detailed daily report will be kept so that accurate information can be kept for future reference.

Any allegations of serious harm or abuse by any person working or looking after children at Heaton Lodge Nursery Ltd will be reported to LADO, Social Care and Ofsted and the member of staff in question suspended immediately pending further investigation.

Allegations against a staff member

To protect the children, all staff who work in the nursery are required to have a satisfactory Disclosure and Barring Service check (DBS). All nursery employees are checked for suitability by checking references, employment history, qualifications, interviews, identity and medical checks.

If a staff member suspects a colleague of abusing a child they must report it to the manager or person in charge immediately. The member of staff concerned would be suspended from duties immediately, pending a full enquiry.

Any member of staff who has had an allegation made against them should be aware that the can contact Ofsted on Tel. No. – 0300 123 1231, who will be able to offer them support and advice.

Mobile phones and cameras

Mobile phones are strictly prohibited from the children’s playrooms and garden area. Staff and visitors are required to keep their phones in their bags or lockers in the staff room. Parents are only permitted to use mobile phones in the entrance. Photographs can only be taken using nursery cameras and iPods and to be used for displays or the children’s profiles.

Named person

The named person for safe guarding children in the nursery is currently Jeanette Curtis (Nursery Owner/ Manager).

In her absence the named person/s is Zoe Roberts (Nursery Deputy) or Cheryl Ryder (Senior Supervisor/ SENCO).

 

Our Policy and Procedures for Collecting Children from Nursery

Children being collected from nursery will only be released into the care of individuals named by the child’s parent. In the event of an emergency where an individual unknown to the nursery comes to collect a child, a phone call to the child’s parents or named emergency contact will be made to request additional security details along with a password.

 

Our Policy and Procedures for Lost Children on the Premises and on Outings

All children are accounted for throughout the day by staff making regular headcounts and their arrival and departure time is recorded on the register.

In the unlikely event of a child being lost on the premises the staff will calmly carry out a thorough check of the nursery premises both inside and out. The staff would also alert the person in charge immediately. If there is no sign of the child the police will be contacted and informed of the situation. Management will then contact parents; failure to contact the parents will result in every effort being made to contact the nominated emergency contact which is stated on their enrolment form.

If no contact can be made then the nursery will then report the incident to the police and then social care will be informed immediately.

The person in charge would continue the search whilst awaiting the police to arrive with instructions.

When taking children on outings, a risk assessment is carried out prior to the outing taking into account the place to be visited, the routes taken there and back, ratios of children and staff including names etc. Head counts are regularly carried out and on immediate realisation that a child was missing the person in charge at the nursery would be informed.

A member of staff would make an immediate search of the surrounding area ensuring that the other children were sufficiently supervised and safe. The same procedure would then be followed as outlined above.

Our Policy and Procedures for Uncollected Children

If a child has not been collected, the nursery will try to contact the parents. Failure to contact the parents, every effort will be made to contact the person nominated on the enrolment form as an emergency contact number. If no contact can be made one hour after the end of the session then nursery staff will contact the Social Services Emergency Duty Team and follow instructions given.

Children that have not been collected will be cared for on the nursery premises with 2 members of staff one of which will be fully qualified until the incident has been dealt with.

Social Services Emergency Duty Team – Telephone 0800 833 408 11.

 

Listening to Young Children

The EYFS specifically looks at how children’s learning and competence in communicating, speaking and listening must be extended and supported.

It is important for all adults to recognise the importance of listening to young children before trying to communicate their own views. Many children whether due to age, ability, background or temperament may require more time, patience and understanding for the adult to recognise what they are trying to communicate.

We must be aware of the various ways that children will try to communicate which include: Speaking in a language other than English; Non-verbal (body) language including facial expression and Sign language including Makaton.

All children must be provided with opportunities and encouragement to use these skills in a range of purposes, and be supported in developing the confidence and disposition to do so.

At Heaton Lodge Children’s Nursery we believe that speaking and listening to children is paramount to their education and learning in the world. Communication and expression are both important and valuable.

Our aim is to develop all children’s speaking and listening skills, which will enable them to communicate effectively with others.

Our Aims

It is our aim that every child will;

  • Be able to communicate effectively
  • Feel confident about talking in a range of situations
  • Talk about their interests, experiences, likes and dislikes
  • Respond effectively when spoken to
  • Question why things happen
  • Extend their vocabulary

How do we do this?

  • Get down to the child’s eye level
  • Give the child at least 10 seconds to think and respond
  • Do not interrupt
  • Do not finish their sentence, as some children will give up
  • Show an interest in what they are saying
  • Acknowledge children using positive language

Child Discipline and Managing Behaviour

At Heaton Lodge Children’s Nursery we recognise the importance of promoting acceptable behaviour and methods of discipline within the childcare setting. Learning what is acceptable bahaviour means knowing where the boundaries are.

We believe that all children have the right to expect positive approaches, which foster self-esteem, respect, tolerance and self-control.

Good behaviour is given maximum attention and bad behaviour is not ignored, however, it is played down.

All kinds of behaviour must be dealt with in the appropriate manner suitable to age and stage of development and individual needs. By promoting these beliefs Heaton Lodge will endeavour to ensure that all children are safe, fair to one-another and considerate to all.

Our Aims

  • To promote self-discipline
  • To develop in each child an appreciation of others and their feelings
  • To increase children’s understanding of consequences of their behaviour on others and themselves
  • To encourage all children’s ability to socialize and get along with others
  • To re-inforce the positives and discourage negative behaviour

 

We will praise and encourage all positive behaviours so that qualities such as kindness, tolerance, perseverance and concentration are appreciated and acknowledged.

Staff will discuss with all children why they should or should not do something to help them relate the behaviour to the consequence using positive and clear language.

All children are shown how to behave by example, positive reinforcement, concrete instructions, explanations and eye contact. The word ‘NO’ is reserved for emergencies.

At Heaton Lodge we expect all staff to set a positive example to the children by;

  • Regularly examining their own conduct
  • Listening carefully to all children and value what they have to say
  • Give all children clear and consistent explanations of the limits required within the setting
  • Allow all children to express choices
  • Acknowledge children’s feelings and encourage them to express them verbally or creatively
  • Respecting all children and adults within the setting
  • Remembering that children learn by example

Discipline

Each child is disciplined individually according to the severity of the incident.

On the occasions when unacceptable behaviour is identified, staff will respond by using the following strategies, depending on the behaviour and the age of the child.

  • Choices and consequences

We all want to feel that we are in charge of our own lives. The ability to make thoughtful choices for ourselves gives us a sense of personal power which in turn raises our self-esteem. It is helpful for children to gradually learn to make choices and discover what happens as a result of the choices they make.

We can give children a choice many times during the day. Giving them a choice of how to behave is the next step.

  • Time Out to Calm Down

The child is calmly removed from the situation and allowed a ‘cooling off’ period away from other children.

Babies however cannot control their behaviour, they do not understand simple demands and do not realise that they are doing wrong. This naturally makes disciplining quite difficult, although they begin to respond to members of staff as individuals.

A baby will know whether we are pleased or not by expression on our face or by the tone in our voices, however shouting is forbidden. A little coaxing is all that’s needed to let babies know that sometimes you have to set limits/boundaries. For example, if a baby is reaching out for an object that they shouldn’t touch staff will gently hold the bay’s hand as a preventative measure.

Valuing and promoting the partnership with parents

We value the partnership with parents and should we be concerned about a child’s behaviour we speak to the parent/s concerned and try to resolve the matter together.

All staff will endeavour to work with parent/s on strategies to develop consistency between home and nursery. These are the only forms of resolving conflicts that we accept in the nursery.

Any use of violence or abuse to a child by a member of staff will result in suspension and disciplinary procedures.

The only time physical restraint will be deemed acceptable is if the child was likely to cause personal injury to either themselves, another child/adult. In the event that this would occur the incident would be recorded and parents informed and asked to sign their awareness.

 

Behaviour related to Equal Opportunities and Diversity

Discriminatory remarks and/or behaviour such as name calling and excluding other children from activities due to any form of difference are not tolerated. Even without ‘intent’, it is the impact such remarks may have on a child which is unacceptable. Such incidents will be dealt with by staff in the following ways;

  • In a calm and patient way staff will challenge any discriminatory comment, referring to the nursery ‘rules’ of respecting one another
  • Staff will talk to all children about how such comments might make the other person feel, concentrating on their feelings rather than the difference.
  • Staff will make it clear to all children that such comments are not acceptable in our nursery and talk about how everyone is different and has special qualities and needs.

Incidences of such behaviour are rare and the intention is always to stop the behaviour and to prevent its reoccurrence.

The following preventative measures are used within the nursery:

  • Empowering children by helping them with the language to use, to enable them to make their own challenges to discrimination
  • Displaying positive, inclusive images around the nursery of people of different races, abilities, gender and age
  • Staff being good role models for the children in promoting a respectful and inclusive environment.
  • Staff to ensure the correct pronunciation of a child’s name and convey that different dress/ hairstyles are valued by all.
  • Encourage positive self –image and esteem in the knowledge of the child’s origin, making provisions for any special needs, which arise e.g. diet, disability.

At Heaton Lodge we aim to provide the best quality care for your child. If a child in our care has long term medical needs and requires regular medication we will ensure this is adhered to and that we receive all the relevant information on the medical condition that is needed. If the administration of the medication needs more medical knowledge then we will provide the appropriate training from a health professional to suit the particular needs of the child.

At nursery we only accept medication that has been prescribed by a doctor, dentist, nurse or pharmacist. Once medication is brought to nursery you will be asked to fill in a medication consent form prior to your child receiving his/her medication. All medicines that are brought into nursery will be administered by a qualified member of staff which will also be witnessed. Medicine will be stored according to the instructions on the label. On collection of your child you will also be asked to check and sign our medication book outlining the details of the medication that has been administered.

Complaints Procedure

Parents, Carers or Guardians

If a parent or guardian has a complaint regarding the care that their child has received or if there is a problem with the nursery itself, they should raise the issue with a senior member of staff or with the Nursery Manager- Jeanette Curtis or the Nursery Deputy- Zoe Roberts in the first instance.

Every effort will be made to resolve the matter/matters within the nursery setting. A meeting to discuss the issue would be arranged at the parent’s convenience. It may be necessary for the child’s group leader, a senior member of staff and nursery manager/deputy to be involved when the discussion takes place. All discussions will be recorded and the parents given a copy.

All matters will be treated in strict confidence and only the persons involved will be informed. Any complaint against management or the nursery can also be taken directly to Ofsted.

If you feel that matters have not been resolved to your satisfaction please contact

OFSTED Early Years: North RegionThe National Business Unit, Ofsted,Piccadilly Gate, Store Street, Manchester,M1 2WD.

Contact on 0300 123 1231

Compliments Procedure;

We here at Heaton Lodge Children’s Nursery Ltd feel that if anything or anyone is worth praising, then do it.

All compliments will be forwarded on to the person or persons affected.

Heaton Lodge Children’s Nursery Ltd will value all compliments made to the nursery and the staff and kept on file.

Fire Procedures

All our staff are trained and are aware of fire procedures.

Fire drills take place on a regular basis and recorded. Any faults with the fire alarm and/or equipment will be dealt with immediately.

Fire notices are displayed around the nursery and all staff are familiar with the evacuation procedures.

All faults are reported to the nursery manager and we have annual gas checks, PAT testing and Fire equipment checks.                           

Equality and Diversity Policy 

Our equality and diversity opportunities policy recognises a commitment to providing the opportunity for all children to achieve their full potential, regardless of sex, race, class and disability.

Our aims are:-

  1. 1.To promote a positive self-image for all
  2. 2.To develop mutual respect, tolerance and positive attitudes.
  3. 3.To provide resources and opportunities available to all children in order to provide a situation in which they can make their choices.
  4. 4.To encourage all children to act positively against any form of discrimination. 

Objectives of the policy:- 

All staff should endeavour to convey positive attitudes and values with regard to race, sex, colour, disability and class.

Staff should not reinforce stereotyping through every day language or attitudes.

Staff should take into account equal opportunities when choosing activities, resources and meals.

Resources that are up to date should be unbiased and promote positive self-images of different cultures and minority groups.

Displays and books should reflect multiculturalism.

Staff will be positive and openly challenge incidents of racial abuse.

Heaton Lodge will ensure the correct pronunciation of a child’s name and convey that different dress/hairstyles are valued by all staff.

Encourage positive self-image and esteem in the knowledge of the child’s origin, making provisions for any special needs, which arise e.g. diet, disability.

 

Safeguarding Children 

Heaton Lodge Nursery Ltd aims to provide children with a safe and secure environment in which they can play and learn.

Consequently, the overall aim of our child protection policy; is to safe guard and promote the welfare of the children in our care.

In situations where child abuse is suspected, our paramount responsibility will be to the child.

This will be achieved by:-

  • All our staff having an up to date understanding of safeguarding children issues and being able to implement the safeguarding policy and procedure appropriately.
  • Continuing to develop staff awareness and their responsibilities to safeguarding children
  • Ensuring that all staff are aware of what to do in the event of a concern or incident and the referral procedure within nursery.
  • Observe and record concerns and or incidents accurately.
  • Ensuring staff awareness and appropriate response to significant changes in children’s behaviour, deterioration in their general well-being, unexplained bruising, marks or signs of possible abuse, neglect and comments children make which give cause for concern.
  • Ensuring that outside agencies are involved when appropriate.
  • Maintaining confidentiality at all times.
  • Creating an environment where children feel secure and valued.

If a child gives any cause for concern, it will be reported to the person in charge immediately. It will not be discussed with other members of staff who have no contact with the child. The appropriate action will then be taken by the nursery manager based on Local Authority guidelines. The matter will be reported to Local Authority Designated Officer (LADO),Social Care and/or Legal Services and Ofsted. If there are any concerns and or incidents surrounding any child, a detailed daily report will be kept so that accurate information can be kept for future reference.

Any allegations of serious harm or abuse by any person working or looking after children at Heaton Lodge Nursery Ltd will be reported to LADO, Social Care and Ofsted and the member of staff in question suspended immediately pending further investigation.

Safe Recruitment

All staff that have contact with children in the nursery are checked through the CRB (Criminal Record Bureau)

All nursery staff are required to obtain an enhanced disclosure.

All nursery employees are checked for suitability by checking references, employment history, qualifications, interviews, identity and medical checks.

Parental Partnership Policy

We are committed to working in partnership with parents to provide quality care and pre-school education for their children. All parents are welcome at any time to come into nursery and discuss their child’s all round development with members of staff caring for them or with the nursery manager. We keep parents up to date on forthcoming events in the nursery by producing regular newsletters and welcome parent’s suggestions and ideas. We encourage parental involvement in the way of help/information or resources to make our topics and themes more interesting and enjoyable for their children. We keep individual records/learning journals of the children in the nursery and parents are encouraged to help the staff caring for their child to keep these journals updated.

Admissions Policy 

Heaton Lodge Children’s Nursery Ltd offers places to all children aged 3 months to 4 years regardless of gender, sexuality, class, disability, colour, ethnic origin, nationality culture, religion or belief.

Admission to our nursery:-

  1. 1.Prospectus sent giving details of the nursery
  2. 2.Invitation to view the nursery (preferably with the child) to discuss requirements and availability
  3. 3.Application form given to prospective parents.
  4. 4.On receipt of application form an offer letter for nursery place sent together with enrolment form and contracts
  5. 5.Settling in visits arranged for the child prior to starting nursery.
  6. 6.Heaton Lodge operates a key worker/person system for each child that attends.

We will endeavour to make the transition into nursery as easy as possible for both you and your child.

Special Needs (Inclusion)

Heaton Lodge Children’s Nursery Ltd aims to recognise and meet the needs of all children and will liaise with the appropriate experts. Our Inclusion policy ensures that we provide a safe, welcoming and happy environment for all children and takes into account their individual needs and abilities. Steps are taken to promote the welfare and development of the child within the setting. We endeavour to work in partnership with parents and any other relevant outside agencies. Heaton Lodge has a Special Needs Co-ordinator who works closely with the management and all staff members. The S.E.N. Co-ordinator will offer support and ensure that all the fundamental principles of the code of practice are met and understood. Heaton Lodge values and acknowledges children with special needs for their individuality and will ensure that activities, resources and staffing are made available or adapted to include all children .Confidentiality and privacy will be maintained at all times and consultations with parents will be arranged. Relevant outside agencies will be brought on board if extra support is required. Concerns regarding a child under the age of five attending the nursery would follow a five stage approach (Early Years Action)

  1. 1.Inform the Special Needs Co-ordinator
  2. 2.Discussions with parent/s
  3. 3.Work with parent/s. Make curriculum changes. Work on individual objectives
  4. 4.Monitor progress
  5. 5.Review progress with parent/s.

Complaints Procedure 

Parents, Carers or Guardians 

If a parent or guardian has a complaint regarding the care that their child has received or if there is a problem with the nursery itself, they should raise the issue with a senior member of staff or with the Nursery Manager- Jeanette Curtis or the Nursery Deputy- Zoe Roberts in the first instance.

Every effort will be made to resolve the matter/matters within the nursery setting. A meeting to discuss the issue would be arranged at the parent’s convenience. It may be necessary for the child’s group leader, a senior member of staff and nursery manager/deputy to be involved when the discussion takes place. All discussions will be recorded and the parents given a copy.

All matters will be treated in strict confidence and only the persons involved will be informed. Any complaint against management or the nursery can also be taken directly to Ofsted.

If you feel that matters have not been resolved to your satisfaction please contact:

OFSTED Early Years: North Region

The National Business Unit, Ofsted,Piccadilly Gate, Store Street, Manchester,M1 2WD.

Contact  on 0300 123 1231

Compliments Procedure 

We here at Heaton Lodge Children’s Nursery Ltd feel that if anything or anyone is worth praising, then do it.

All compliments will be forwarded on to the person or persons affected.

Heaton Lodge Children’s Nursery Ltd will value all compliments made to the nursery and the staff and kept on file.